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Live Chat & Visitor Tracing

Take your customer support and sales to the next level with WHMCS Live Chat & Footprints.

Built entirely within WHMCS, this powerful Live Chat Addon provides a beautiful, native Operator Dashboard for your admins and a sleek, fast, and modern floating chat widget for your visitors. Powered by WebSockets (Pusher) for lightning-fast real-time messaging, it completely eliminates the need for expensive third-party live chat subscriptions!

Not only can you chat with clients instantly, but our advanced Live Visitor Footprint Engine allows your operators to silently watch exactly which pages a visitor is browsing in real-time. Know exactly what your customer is looking at before they even ask a question!

Key Features

• Real-Time Native Operator Dashboard Built as a responsive Vue.js Single Page Application natively inside your WHMCS Admin area. Instantly view online visitors, see who is waiting for a reply, and handle multiple chats effortlessly.


• Live Visitor Tracking & Footprints Don't just chat—observe! Click on any visitor to instantly see their IP Address, their WHMCS Client ID (if logged in), and a live timeline of exactly which URLs they are visiting and exactly how many minutes/seconds they spend on each page.


• Automatic Online / Offline Switching Forget to log out? No problem. The widget features a background heartbeat that detects if your admins are actively looking at the dashboard. If all operators close their browsers, the frontend chat widget automatically transforms into an "Offline - Leave a Message" form!


• 1-Click Ticket Conversion Never lose context. Both Admins and Visitors have a button to instantly convert the entire chat transcript into a brand new WHMCS Support Ticket, keeping your history beautifully organized.


• Smart Audio Notifications Never miss a lead. The dashboard plays a continuous ringing sound for newly initiated, unassigned chats, and plays a sleek message chime for standard incoming replies.


• Beautiful, Brandable Frontend Widget A modern, floating chat bubble that stays completely out of the way until needed. Features smart UI elements like a red notification badge for unread messages when the window is minimized, and dynamic status tags when an operator joins or ends the chat.